EXPERIENCE

United Airlines

Senior UX Designer & Researcher  (Mar 2019 - Sept 2019; contract)

  • Member of Employee User Experience Team; optimizing tools used by employees throughout the organization

  • Project Lead on enterprise application that manages PTO, attendance and scheduling for operational and non-operational employees

    • Stakeholder management, project planning & roadmapping

    • Coordinate efforts across design, business & IT

  • Led workshops in behavior change to increase adoption of new tools and facilitate adherence to best practices

Morningstar

Designer, UX  (Nov 2015 - Jan 2019)

  • Primary UX on .com product for Individual Investor team

  • Led robust content audit with the intent to streamline internal workflows of content creation and organization

    • Used Information Architect experience and understanding of complex systems

  • Initiated navigation audit, then spearheaded research, providing multiple optimized navigation strategies

  • Participated in, and conducted, generative user research and synthesis; created and launched usability research plans. Extensive knowledge of different streams of research and research strategies

  • Devised long-term research plans to correspond with product growth and development

  • Collaborated with cross-disciplinary teams to devise optimal digital strategy; worked in tandem with product team to define product vision and roadmap

  • Presented and defended UX rationale to stakeholders; managed competing stakeholder needs and constraints while working toward optimal design outcomes

  • Initiated regular UX meetings between various consumer products to provide critique and inspiration, as well as to ensure consistency

  • Worked with Behavioral Finance team to align understanding of investor needs with tools for successful investor outcomes

  • Authored content for Morningstar blog outlining how advisors can help investors sift through information overload

Manifest

Senior Associate, Interaction Design  (Nov 2014 - Nov 2015)

  • Principal UX support and product management for innovative digital products for Fortune 100 companies

  • Worked with agency clients to translate their business needs into intuitive user interactions

  • Designed in both enterprise and consumer-facing experiences; native app and responsive web

Razorfish

Information Architect  (May 2014 - Nov 2014)

User Experience Associate (Jan 2013 - May 2014)

  • Created and managed primary UX artifacts: wireframes, flows, maps

  • Performed competitive audits of industry standards and best practices

  • Designed interactive prototypes and moderator guides for user testing

EDUCATION

DePaul University, Master of Arts in Interdisciplinary Studies (2014)

  • A personally-tailored curriculum focusing on human-centered design and research

  • Work in psychology, design, human-computer interaction, marketing, and new media studies

 

University of North Carolina at Asheville, Bachelor of Arts in Psychology (2007)

  • Minor in Anthropology